Branch of the Future Accelerator

About the Accelerator

With the vision of “Branch of the Future” in mind, Hang Seng Bank (HASE) joins hand with HKSTP to launch a 2-year accelerator. As a key advocator and user of FinTech in Hong Kong, HASE looks forward to digitising traditional banking services, revitalising branch experience, and enabling simple and intuitive branch services which are in growing demand by the aging population.

Cohort 1 – Customer Experience Transformation

In this cohort, HASE is excited to work with tech ventures on innovative ideas to improve the digital concierge service, and to engage ageing customers to adopt technology in branches.
Shortlisted teams will have chance to trial their solutions in real-life commercial testing ground including Mongkok, Causeway Bay and Wan Chai HASE branch offices.


JOIN US to unlock the future of banking! 

till 14 Nov 2022 (Mon) | 23:59 GMT+8 

Challenging Areas  

 Digital Concierge Service

 Problem Statement:
1. Branch navigation & traffic management
2. Customer enquiries handling
3. Appointment booking & customer check-in
4. Machine learning in customer behaviour
5. Interactive display & advertising
6. Service kiosks

Age-friendly Tech Services in Branches

Problem Statement:
1. Make the technology more elderly-friendly
2. Educate and encourage the elderly to embrace digital banking services, e.g. physical passbook vs digital passbook on mobile

What You Will Get

  • Trial opportunities in assigned Hang Seng Branches
  • Industry insights & mentoring 
  • Investment opportunities

Information Session

REGISTER NOW to meet with the Hang Seng Innovation & Technology professionals and get industry insights!






About Hang Seng Bank

Hang Seng Bank is founded in 1933, the Bank has continually innovated to provide best-in-class, customer-centric banking, investment and wealth management services for individuals and businesses. It is widely recognised as the leading domestic bank in Hong Kong, currently serving more than 3.5 million customers.

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Ms Janet Law
(852) 2629 2377